Search results for " service design"
showing 8 items of 8 documents
Service Design and Urban Policies
2016
The urban environment has been facing multiple challenges, considering the social, political and economical forces which act within this realm. Indeed, various stakeholders have been debating over problems spread within the cites. The international community is aware about the needs to rethink the urbanisation model. Indeed, there is an high number of examples which show the necessity to bring new approaches, methods and processes in the cites’ strategies and policies. In this paper we will briefly show experimentations, methods and solutions deployed according to the different realities. The digital revolution has a role in facing these challenges, since it is possible to exploit its new m…
Introducing a sensemaking perspective to the service experience
2021
PurposeMost recent service experience research considers customers as sensemakers and sensemaking as a focal process in experience construction. Despite this, the sensemaking theory engendered in organization studies has not been applied in the quest for an in-depth understanding of the service experience. This study introduces a sensemaking perspective to the service experience and develops a conceptualization of how customers construct their experiences cognitively through sensemaking.Design/methodology/approachThe service experience literature is dominated by a focus on firms implementing service experiences for customers. This study, in contrast, investigates service experience and its …
MUV – MOBILITY URBAN VALUES
2021
Un gioco digitale per smartphone che promuove la mobilità individuale sostenibile, in cui i cittadini si sfidano in tornei: chi ha abitudini di mobilità più rispettose dell’ambiente vince. I dati raccolti dall’app attraverso processi aperti e partecipati sostengono i processi decisionali e stimolano nuove soluzioni di mobilità. Frutto di un progetto Horizon2020, è il risultato di sette anni di ricerca con più di venti partner internazionali (pubbliche amministrazioni, università, centri di ricerca) ed è stato testato in 21 città del mondo. I cittadini che hanno partecipato alle diverse dinamiche di gioco, oltre ad aver registrato oltre 180.000 chilometri percorsi in modo sostenibile, hanno …
Dare Fiducia
2020
Il contributo "Dare Fiducia" fa parte della selezione di trenta “pillole di fiducia” in risposta alla call “Fabbricare fiducia” lanciata dal visionario Andrea Bartoli, co-fondatore di Farm Cultural Park. Ad una breve introduzione circa le condizioni necessarie per aprirsi con genuina curiosità, generosità e rispetto agli altri, seguono alcuni riferimenti con link ipertestuali.
Rethinking visual art practice in relation to well-being : a conceptual analysis
2015
This study examines how the concepts related to visual art practice and well-being have been used in the arts and academic sectors. Furthermore, it studies whether it is possible to create a new theoretical and conceptual framework for research. The research material of the arts and academic sectors was examined by the methods of critical review and conceptual analysis. The conceptual analysis led to the following main results: The employment of the concepts concerning the practice of visual arts was diverse, often overlapping, and in some respects incoherent. Both the concepts of ‘art’ and ‘well-being’ were mostly used as reasoning with generalizations. This strategy of discourse was conce…
Lost or not? : designing and evaluating user interfaces of mobile map services : the viewpoint of supporting users' location awareness
2016
The motivation for this thesis arose from the problem of people getting lost, both with and without mobile maps. I will answer a primary research question: 1) How can we support users’ location awareness with mobile map applications? As an ad-dition to this, I have the following sub-questions: a) Why do people get lost even when using a mobile map application? b) What are the best practices to support navigation? c) How can we research what the important objects in the natural environment are that should be emphasized in mobile maps? d) How do we prevent the user from focusing on the map service at the expense of perceiving the location in the real environment? e) What would a good mobile m…
Modular Service Design of Information Technology-Enabled Services
2022
The literature has proposed ways to modularize information-technology-enabled services (ITeS) with limited success. We argue that applying design principles (DPs) can address this gap and revitalize the service modularization literature. With a qualitative research study, we develop exemplar DPs and a set of prioritized DPs for ITeS. We contribute to the literature by demonstrating how complex service systems, specifically ITeS, can be modularly designed. Our DPs show how different ITeS design elements or service attribute combinations impact the outcome-driven design of service experience. Based on the findings, we present a modular service design framework and a service design method tha…
Right to the Future
2017
During the last decade, the city of Palermo has been undergoing relevant transformations from various perspectives. This has been the consequences of a multitude of circumstances, European financial crisis, migrants/refugees crisis, a new administration of the city and an increased awareness and responsibility among the citizens. Various national and international recognitions (Italian Cultural Capital 2018, the European Biennial of Contemporary Art, Manifesta 12, Youth Capital 2017) have confirmed that they are on the right path. This positive moment has been launched and, progressively, rid- den by many young professionals that decided to challenge the present situation by investing their…